Support

Currently, we are only shipping within Canada. We plan on expanding our shipping zones in the near future. Sign up for our mailing list (find the sign up section at the footer of our website) or follow us on social media for updates.

Shipping times are between 2-8 days depending on the shipping option you choose at checkout.

All orders are shipped via Canada Post. We process all order on same day if the order is placed before noon (EST). Orders are not shipped or delivered on weekends or holidays.

Shipping times may be delayed due to COVID-19. Learn more here.

During high volume periods, please anticipate 1-7 business days for a shipping confirmation email.

If you have not received an email, please check your junk/spam mail folder. If you think you entered an incorrect email address, please contact us immediately with your full name and order number and we will re-send your confirmation.

Unfortunately once an order is submitted, changes can not be made. Please carefully review your order and read/agree to our Terms prior to completing your purchase.

Our customer service team aim to respond to your concern as quickly possible. Please allow up to 24 hours for a representative to contact you.

Unfortunately, we do not merge orders. Multiple orders will be shipped separately.

At this time we accept ApplePay, GooglePay, Visa, MasterCard, American Express credit cards, and PayPal. 

Please contact your financial institution or credit card company for further assistance as this error cannot be resolved on our end.

May we also suggest trying a different web browser — i.e. Safari or Google Chrome, etc.

We require that your billing and shipping address match as an additional step to prevent credit card fraud.

Due to high traffic, occasionally items may be sold before our web store inventory can be adjusted. Full refunds will be issued for items we cannot fulfill. We apologize for any inconvenience this may cause.

Orders placed by customers residing in Canada will be charged in Canadian Dollars.

That is correct. We are not responsible for any import/customs and/or duties & taxes applied to your order.